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Privacy Policy

Last Updated: 12/17/2025

MadJack Ai ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website, software platforms, AI-powered services, and automation tools (collectively, the "Services").

By accessing or using the Services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

  • Company Name: MadJack Ai
  • Entity Type: Florida Limited Liability Company
  • Website: https://www.madjackai.com
  • Country: United States

2. Interpretation and Definitions

  • Personal Data means any information that identifies or can reasonably be linked to an individual.
  • Service refers to MadJack Ai's websites, AI agents, automation workflows, voice systems, SMS systems, APIs, and related services.
  • Client means a business customer using our Services.
  • End User means any individual who communicates with a Client through the Services.
  • Service Provider means third parties who process data on our behalf (e.g., cloud hosting, AI providers, telephony platforms).

3. Role of MadJack Ai (Data Processor Notice)

MadJack Ai primarily acts as a data processor on behalf of its Clients. Clients determine the purpose and means of processing Personal Data.

Clients are solely responsible for:

  • Obtaining all required consents
  • Providing legally required disclosures
  • Ensuring compliance with applicable privacy and communications laws

MadJack Ai is not responsible for how Clients collect or lawfully obtain Personal Data.

4. Types of Data We Collect

A. Personal Data

Depending on use of the Services, we may process:

  • Name
  • Email address
  • Phone number
  • Business information
  • Communication content (calls, SMS, transcripts)

B. Usage Data

Collected automatically:

  • IP address
  • Browser and device information
  • Log data
  • Interaction timestamps
  • Diagnostic and performance data

5. Voice, SMS, and AI Processing

Our Services may involve:

  • Automated voice agents
  • Call recording
  • Call transcription
  • SMS messaging
  • AI-based analysis and automation

Communications may be recorded, transcribed, analyzed, or processed by artificial intelligence for quality assurance, analytics, compliance, and service improvement.

Clients are responsible for ensuring all legally required disclosures and consents are provided to End Users prior to engaging in recorded or automated communications.

6. Tracking Technologies and Cookies

We use cookies and similar technologies for:

  • Authentication
  • Performance analysis
  • Functionality
  • Preference storage

Users may disable cookies via browser settings; however, some features may not function properly.

7. How We Use Personal Data

We may use Personal Data to:

  • Provide and operate the Services
  • Improve system performance and reliability
  • Support Client workflows
  • Monitor compliance and prevent misuse
  • Communicate service-related updates
  • Conduct analytics and internal research

8. SMS, Calls, and TCPA Compliance

MadJack Ai facilitates communications only at the direction of Clients.

Clients are solely responsible for compliance with:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act
  • State telemarketing laws
  • Consent and opt-in requirements

MadJack Ai does not independently initiate outbound calls or SMS campaigns.

9. Sharing of Personal Data

We do not sell Personal Data.

We may share data with Service Providers solely to operate and support the Services, including:

  • Cloud infrastructure providers
  • AI and machine-learning providers
  • Telephony and SMS platforms
  • CRM and analytics systems

10. Data Retention

We retain Personal Data only as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Fulfill Client instructions

Call recordings, transcripts, and logs may be retained temporarily unless otherwise required by law or Client agreement.

11. Data Transfers

Your information may be processed in locations outside your state or country. By using the Services, you consent to such transfers.

12. Security

We use commercially reasonable safeguards to protect Personal Data. However, no system is 100% secure.

13. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

14. Links to Third-Party Sites

We are not responsible for third-party websites or services linked through our platform.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted.

16. Contact Us